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1. The Companies goods are sold subject to the implied terms as to quality, description and fitness contained in the Sale of Goods Act 1979.
2. It is the customer’s responsibility to examine the consignments of goods upon arrival for correct quality, description, shortages, plus any transit damage. Returns MUST be made in writing or by phone to the Company’s Sales Department within 3 days of receipt of goods or within 14 days of the invoice date where the goods have become lost in transit.
3. Returns in respect of alleged faulty goods, shortages or non-delivery shall not be grounds for withholding payment of accounts and shall not give the customer the right to offset/contra against payments made to the Company.
4. The Company will not accept packing and carriage charges for customer returns unless agreed by a Director
5. Refunds will be made on the receipt of the goods once the warranty claim is agreed. Proof of return (registered post or similar) should be retained as no refund or exchange can be made until the goods are received.

6. Products that have been removed from its original packaging or items that are installed are exempt from any returns. There will be no exceptions. This is due to hygiene and safety standards. This does not apply to parts or extensions & mounts. If you remove the product from its original packaging – you are now the legal owner and would not be able to exchange the product.

7. In the case of goods developing faults, the Company’s sales department should be notified in writing. Goods must not be returned under Warrantee until the Company’s consent has been obtained. If, on examination of the goods, by the Company, we find that defects arise from faulty materials or workmanship, the Company will, at its option, repair or replace the goods free of charge. Note: The Company is unable to accept any liability save to the extent and in the circumstances described above. In particular, The Company cannot be liable for any financial loss, injury or damage caused to the buyer or any other person caused by any defect in the goods except to the extent that its negligence caused it or contributed thereto. The Company cannot therefore be responsible for the negligence of others. Where the buyer sells the Company’s goods as the Company’s agent, he has no authority to make any representations or give any warranties relating to the goods or their fitness for any purpose.

8. Please be advised, we do not accept returns on open pole boxes as all sales are final. The pole must be unwrapped inside the box and in its original packaging. Acceptance of the requested return is subject to upper management’s approval. Upon receipt, the package and its contents will be inspected and a 10% restocking fee may apply. In addition, please email pictures of the pole in its original wrapping and box prior to shipping it back. Pictures may be emailed to setupmydancepole@gmail.com or call/text 747-251-0080.